100 Things You Need to Know: Best People Practices for Managers & HR…helps managers, leaders, and HR professionals answer tough questions using an easy-to-read and easy-to-reference format.

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50 More Things You Need to Know: The Science Behind the Best People Practices for Managers & HR…provides the answers to the tough questions asked in today’s work world. ...learn more

Adaptive Coaching is a researched-based approach to coaching that closes gaps between what is expected from coaching and the results it delivers. It provides the critical coach’s toolkit for developing the skills needed to identify real needs and understand and adapt to different coaching style preferences. ...learn more

The Assignmentology Workshop provides organizations with a scientific approach to talent management. Participants learn how to put specific people in specific jobs based on the gaps between what they need in the future and what they have now. ...learn more

The Behavioral Advantage reveals how exceptional B2B companies can go beyond traditional business metrics by out-behaving their competitors. By executing a planned behavioral differentiation strategy, comparable to the phases of a chess game, the book shows B2B firms how to earn the loyalty of their key customers and to enhance and increase their market share.

This work includes research showing what customers expect of people in various professions and B2B enterprises, and what has happened when customers’ experiences with those professionals are significantly good or bad. ...learn more